In recent years, Changsha Airport has continuously optimized the transit service process to enhance the passenger service experience. 

In 2019, Changsha Airport will take Chang-Zhang Express Line (Zhangjiajie = Changsha = all over the country) as a pilot project, and strive to build a central international aviation hub portal with quality service and perfect functions.

According to the relevant person in charge of the airport, the transit service will be optimized and upgraded from three aspects: 

improving the quality of transit service, 

guaranteeing the conditions,

and extending products.

According to the relevant person in charge of the airport, the transit service will be optimized and upgraded from three aspects: improving the quality of transit service, guaranteeing conditions and extending products.


The first one is to shorten the MCT time (The shortest connection time of transit). 

From May 30, the domestic transit time of Changsha Airport will be shortened from 2 hours to 1.5 hours; 

The international and domestic transit time will be shortened from 3 hours to 2.5 hours.

The second one is to strengthen the transit service, optimize the service of transit process comprehensively, and increase the transit service points, add the signs of transit guidance, equip trans-building transit with battery cars, and set up transit service team to ensure a smooth and fast transit.

The third one is introduce the "Four Exemptions" product of transit extension service, namely free accommodation, free meals, free luggage storage and free leisure service, which is being offered to passengers on International Flights transiting through Changsha Airport and traveling to and from Zhangjiajie. The service will be extended to all passengers transiting through Changsha Airport in the future.



[email protected]


[email protected]

Warmly reminds for passengers of Changsha Airport: There are differences between personal and team reservations on the "four exemptions" transfer service. 

When non-team passengers arrive at the airport, they can go to the transfer service counter and apply to the staff by themselves. They can apply for the "Four Exemptions" products by presenting their valid identity documents, boarding passes for the previous flight and reservation information for subsequent flights. 

The passenger processing place is the inquiry counter in the departure hall center of T2. Team passengers need to book by telephone 24 hours in advance. At the same time, the transfer passenger information can be sent to the designated mailbox at the airport in advance to make the reservation successful. 

The telephone number and mailbox address are as follows: 

free meals: 0731-84799822, 

mailbox: [email protected]

free accommodation: 0731-84798168, 

email: [email protected]

Translated by Tian Mengyao
  Edited by Tian Mengyao
Revised by Zhou Yang


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